The Study Skills Handbook is the only study skills book to cover all the core skills. This No.1 bestseller introduces students to the skills they need to succeed in HE in a user-friendly, interactive format. The 3rd edition has new chapters on e-learning and numeracy.
This book focuses on two aspects of the Foundation Stage curriculum area of Knowledge and Understanding of the World; a sense of time and place. The activities provide opportunities for children to develop their skills of communication, broaden their experience of different cultures and to develop positive attitudes to learning.
Gives you simple, fast, and enjoyable ways to train and motivate sales staff – or yourself – for selling success. This book helps the readers learn how to: master up-selling techniques for increased order value; polish communication skills to win sales and customer loyalty; and tailor features and benefits to reach difficult buyers.
An edition of the TOEIC manual that prepares students for the Test of English for International Communication. It presents four full-length practice tests similar in format and question types to the currently given TOEIC. It also provides an extensive review of reading comprehension skills that reflects questions found on the TOEIC.
Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.
Aims to prepare students for examination success and student life in international education. This work provides a student-centred communicative approach to learning; advice on approaching the IELTS test from an experienced examiner; topic-based units covering core skills of reading, writing, listening and speaking; and test practice activities.